It is very important to us that you understand and feel comfortable with your care. Medical literature and videotapes dealing with a wide variety of subjects are available to you in the office so that you understand your particular condition or treatment.

You have our pledge that we will maintain confidentiality with respect to your medical records and any conversations with you. Information about your medical condition cannot be given to anyone without your permission.

Services available in our office include:

• Routine gynecologic examinations
• Infertility testing and treatment
• Screening mammography
• Urine and blood pregnancy testing
• Obstetrics Care
• Obstetrical and gynecologic ultrasound (AIUM certified)
• Colposcopy
• Fetal well-being testing
• Preconception counseling
• Adolescent gynecology
• Birth control counseling
• Infectious disease and cancer detection
• Postmenopausal counseling
• Cholesterol and lipid testing
• Laboratory services (COLA certified)
• Office hysteroscopy
• Office D & C
• Office LEEP conization
• Bone density testing
• Urodynamic testing
• Aesthetic Services
• Endometrial Ablation
• Hysteroscopic
• da Vinci robotic procedures

Appointments

Our office is open 8:30 AM to 5:00 PM Monday through Friday except for major holidays. Appointments may be made at the time of your visits or by calling (540) 982-8881. If you are unable to come for an appointment, please call to cancel or reschedule so that another patient may use the time.

We have organized our scheduling system to enable us to see scheduled patients efficiently and as close to the appointed time as possible. We understand that long waits are inconvenient and uncomfortable. However, emergencies and unexpected delays may occur. When we know we are running late we will try to advise you so that you may make other arrangements or reschedule your appointment.

Phone Calls

If you have medical questions or problems please call us during office hours when we have access to your records. A nurse will always be available to answer your questions. If you need to speak with your doctor, let the nurse know when he or she can return your call. Please understand that your doctor may be unable to return calls until lunch-time or after office hours due to a busy schedule.

If you have an urgent problem which requires an office visit, the doctor or nurse will determine the best time for you to come in based on the nature of the problem and the time needed to evaluate it. Please be assured that if your problem is an emergency you will be seen promptly and expediently. An on-call physician for the practice will help you if your regular physician is not available.

After-Hours Care

After office hours, a Physicians To Women doctor is on-call for emergencies. Please call the paging operator at the Carilion Roanoke Memorial Hospital at (540) 981-7000 and identify yourself as one of our private patients. The operator will then contact the doctor on-call for you.

Authorization for prescription refills is generally given during regular office hours. After hours the doctor will call in enough medicine to last until appropriate appointments can be made or your chart is available.

In-Hospital Care

We admit our patients to the Carilion Roanoke Memorial Hospital (an affiliate of the Carilion Health System) which takes pride in state-of-the-art technologies and personalized care. We are trained and equipped to perform any gynecologic procedure you may need including hysterectomy, removal of pelvic masses, Caesarean section, laparoscopy, vaginal and urinary surgery, sterilizations, hysteroscopy, microsurgical sterilization reversals and laser surgery.

We care for our obstetrical patients in the modern Family Birth Center, a unit that offers family-centered care with labor-delivery-recovery-postpartum rooms, liberal visitation policies, rooming-in, and 24 hour epidural anesthesia availability.

Payment For Services

Charges by Physicians to Women are comparable to fees charged by other obstetrician-gynecologists in this area.

To decrease billing costs and thereby save added expenses to our patients, we request payment at the time of your visit in the office. Cash, checks, money orders, VISA, and MasterCard are all accepted. If you have insurance which pays for office visits we ask that you pay your bill and then file for reimbursement from your insurance company. Your receipt for the visit, or "superbill," contains all the information your company will need.

Should you require surgery or a hospital admission, our insurance manager will assist you in completing claim forms. Insurance that does not fully cover our charges will require billing the difference to you through our regular billing system. We understand that larger fees can impose difficult financial burdens so we are pleased to work out a payment plan that will not create hardships. If you ever have questions or concerns about your bill, we will be happy to discuss them with you.